Delivery & Returns

DELIVERY

We offer a range of delivery options at various speeds. We use a number of delivery services such as: Amazon logistics, UPS and USPS.

Our delivery options are as follows:

a) 2 day expediated

b) 3 to 5 days Standard

All delivery methods have full tracking available.

RETURNS and CANCELLATIONS

Returns can be made if the product is damaged/faulty. For other reasons for return please contact enquiries@filters-mart.com to speak to customer services. If a product has been removed from the protective sealed packaging and is in full working order, refund will be at our discretion. A request for return must be made within 7 days of receiving your goods, and the return must be completed within 30 days of the item being received. We not cover the cost of returns, an unpaid return label will be issued and buyer will be responsible for the cost of the return. Unpaid return labels will be provided for all USA returns. Orders being returned from Canada addresses will be required to be returned to our UK return address.

Cancellation of orders will incur a 5.5% charge due to transaction processing fees. If a postage label has already been purchased for the order, this will also be charged. Both cancellation charge and postage label, if applicable, will be deducted from order refund amount.